Return Policy


If you’d like to exchange your consulting for a different service or bootcamp, please head to contact page and in the subject select 'Exchange Request' as the reason for your inquiry. 

You must request for an exchange from our returns department within 10 days or your order being marked as delivered according to our courier service.



Returns are handled on a case-by-case basis, whereas PulseMedia is found at fault for the return and/or refund. Not all orders, bootcamps or consulting are eligible for a return or refund. Returns that are eligible for a refund will be given store credit of the remaining balance, which will be deducted from the amount to be refunded to you via store credit. 

Start your return by:

  1. Choose a return for store credit.
  2. Contact Us or a Return Authorization #
  3. Write product information about returning service(s) and reason.

We do not allow returns for the following:

  • Services received without an authorized RA#
  • Services purchased during a promotional sale period
  • Consulting services that have not been completed
  • Services in which the customer forgot to enter their promotional code

Our returns department has the right to refuse a refund if a service does not meet the above conditions. In this instance, the credit will be applied to your account.


Where Is My Refund?

We will process the refund to your original form of payment within two (2) business days we receive your return.

Once we process the return and send you a confirmation email, your store credit will be issued as soon as possible. 

  •  Gift card and product voucher refunds may take up to 24 hours to process. You can check your balance online. 

Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or PayPal account up to the original amount charged, then to the gift card or product voucher.


Store Credit

Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.


All orders are processed in United States Dollars (USD).


Final Sale

All sale items and personalized items are FINAL SALE.


Please feel free to contact us for any other questions you may have!